Privacy Policy
alexis27
Your privacy matters deeply to us. This Privacy Policy explains exactly what personal information alexis27 collects from players in Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your own information at every stage of your membership.
Notice: This Privacy Policy applies to all users of alexis27, including visitors who have not yet registered. By using this Platform, you acknowledge that you have read and understood this policy. If you disagree with any part of it, please discontinue use of the Platform immediately.
Introduction & Scope
alexis27 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with our Platform. This Privacy Policy has been prepared in accordance with generally recognised principles of data protection and privacy, and describes in transparent terms how alexis27 handles personal information across all touchpoints — from account registration and KYC verification through to payment processing and marketing communications.
This policy applies to:
- All registered account holders on alexis27, wherever they are located.
- Visitors who browse the Platform without a registered account.
- Individuals who contact alexis27 via email, Live Chat, or any other support channel.
- Any person whose personal data alexis27 receives in connection with the operation of the Platform, including from third-party payment providers and KYC verification partners.
This policy does not apply to third-party websites, services, or applications that may be linked to or from the alexis27 Platform. Those third parties operate under their own privacy policies, and alexis27 accepts no responsibility for their data practices.
The data controller responsible for your personal information is alexis27. For all privacy-related enquiries, you may contact our Data Protection team at support@alexis27 (plain text — not a clickable link).
Information We Collect
alexis27 collects personal data through several means: directly from you when you register or interact with the Platform, automatically through technical systems as you use the service, and occasionally from trusted third-party sources such as payment processors and identity verification providers.
Information You Provide Directly
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including Dhaka, Chittagong, Sylhet, etc.) | Account registration |
| Verification Documents | NID (National Identity Card), passport, birth certificate, selfie / liveness check photo | KYC verification process |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, Visa / Mastercard details (last 4 digits only), transaction history, deposit and withdrawal amounts in BDT | Deposit & withdrawal processing |
| Account Credentials | Username, hashed password, security questions | Account registration & login |
| Communications Data | Live Chat transcripts, support emails, feedback submissions | When you contact support |
| Marketing Preferences | Opt-in / opt-out choices for promotional emails and SMS | Registration & account settings |
Information Collected Automatically
When you access alexis27, our servers and analytics systems automatically collect certain technical data about your device and browsing behaviour. This includes:
- Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
- Usage Data: Pages visited, game sessions initiated, betting activity, session duration, clickstream data, search queries within the Platform, and error logs.
- Location Data: Approximate geolocation derived from your IP address. alexis27 does not use GPS-level precise location data.
- Cookie & Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in the Cookies section of this policy.
Information from Third Parties
alexis27 may receive personal data about you from the following third-party sources:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard may share transaction confirmation data and account verification status with us.
- KYC Verification Partners: Third-party identity verification services may share the results of document checks and liveness verification with alexis27.
- Fraud Prevention Services: We may receive risk scoring and fraud signals from third-party fraud detection providers to help protect our platform and users.
- Game Providers: Certified game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session data and RNG audit results with us in connection with your play history and any technical disputes.
How We Use Your Data
alexis27 processes your personal data only for clearly defined, lawful purposes. We do not sell your personal data to third parties, and we do not use it for any purpose incompatible with those stated in this policy. The primary purposes for which we process your data are as follows:
Contract Performance
The majority of data processing on alexis27 is necessary for the performance of the contract between you and us — that is, providing you with a functioning, secure, and fair online betting and gaming service. This includes:
- Creating and managing your registered account.
- Verifying your identity and age (18+) through the KYC process.
- Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and card methods.
- Settling bets and game rounds, resolving disputes, and maintaining accurate transaction records.
- Communicating with you about your account status, security alerts, and support responses.
Legal Obligations
Certain data processing is required for alexis27 to comply with applicable legal and regulatory obligations, including:
- Anti-money laundering (AML) checks and source-of-funds verification.
- Retention of financial records for the legally required period.
- Responding to lawful requests from competent authorities.
- Enforcing self-exclusion requests made under our Responsible Gaming Policy.
Legitimate Interests
Where it does not override your fundamental privacy rights, alexis27 processes certain data based on our legitimate business interests, including:
- Detecting, investigating, and preventing fraudulent activity, collusion, and bonus abuse.
- Monitoring platform performance, fixing bugs, and improving the user experience.
- Conducting internal analytics to understand game preferences and betting patterns at an aggregated level.
- Ensuring network and information security across the Platform's infrastructure.
Consent-Based Processing
Where we rely on your consent as the legal basis for processing, you will be clearly informed at the point of data collection. This applies primarily to:
- Sending you promotional emails, SMS messages, or push notifications about bonuses, new games, BPL betting offers, Eid promotions, and Pohela Boishakh specials.
- Setting non-essential cookies for analytics and personalisation purposes (see the Cookies section).
You may withdraw your consent for marketing communications at any time by updating your account preferences or contacting support@alexis27 (plain text — not a clickable link). Withdrawal of consent does not affect processing carried out before you withdrew it.
Data Sharing & Disclosure
Our commitment: alexis27 does not sell, rent, or trade your personal data to any third party for their own commercial marketing purposes. Data is shared only as described below and only to the extent strictly necessary.
alexis27 may share your personal data with the following categories of recipients:
Service Providers & Processors
We engage carefully selected third-party service providers who process data on our behalf and under our instruction. These include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposits and withdrawals securely.
- KYC & Identity Verification Providers: To verify your age and identity as required for account opening and withdrawal eligibility.
- Fraud Detection Services: To identify and prevent fraudulent transactions and account activity.
- Customer Support Platforms: To power our Live Chat and ticketing systems so our support team can assist you effectively.
- Cloud Infrastructure Providers: To host our Platform securely with appropriate data protection safeguards in place.
- Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios receive session identifiers and wager data necessary to run game rounds and settle results.
Legal & Regulatory Disclosures
alexis27 may disclose your personal data to competent authorities, law enforcement agencies, or courts where we are legally required to do so, including:
- In response to a valid court order, subpoena, or governmental request.
- Where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud and money laundering.
- Where required to enforce our Terms and Conditions or to protect the rights, property, or safety of alexis27, its users, or the public.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of alexis27's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users in advance of any such transfer where reasonably practicable, and any acquiring entity will be bound by commitments consistent with this Privacy Policy.
Data Retention & Storage
alexis27 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention principles apply:
- Active Account Data: Retained for the full duration of your account membership and for a period of up to five (5) years following account closure, in order to meet our AML record-keeping obligations and to handle any late-arising disputes or regulatory enquiries.
- KYC Verification Documents: Retained for a minimum of five (5) years from the date of account closure, consistent with standard financial services record-keeping requirements.
- Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
- Support Communications: Live Chat transcripts and email correspondence are retained for up to three (3) years from the date of the last interaction.
- Marketing Consent Records: Retained for as long as you hold an account with us, or until you withdraw consent, whichever is earlier — plus a further one (1) year for compliance audit purposes.
- Technical & Log Data: Server access logs and security event logs are retained for up to twelve (12) months on a rolling basis.
When personal data is no longer required and no legal retention obligation applies, alexis27 will securely delete or anonymise it so that it can no longer be attributed to any identifiable individual.
Data Storage Location
Your personal data is stored on secure cloud infrastructure. alexis27 takes reasonable steps to ensure that any data transfer between systems involves appropriate technical safeguards, including encryption in transit (TLS 1.2 or higher) and encryption at rest for sensitive data categories such as KYC documents and financial records.
Security Measures
alexis27 employs a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key technical and organisational measures include:
SSL / TLS Encryption
All data transmitted between your browser and the alexis27 Platform is protected by 128-bit SSL encryption, ensuring that your login credentials, personal data, and financial information cannot be intercepted in transit.
Two-Factor Authentication
SMS OTP two-factor authentication is available to all registered users and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access even if your password is compromised.
Password Hashing
User passwords are never stored in plain text. alexis27 uses industry-standard one-way cryptographic hashing to store password data, meaning that even internal staff cannot view your actual password.
Intrusion Detection
Real-time intrusion detection and monitoring systems scan for suspicious activity across the Platform infrastructure around the clock. Automated alerts trigger rapid response protocols in the event of any detected anomaly.
Access Controls
Access to systems that hold personal data is restricted on a strict need-to-know basis. All staff with data access undergo background checks, receive privacy training, and are bound by confidentiality obligations.
Session Timeouts
Automated session timeouts protect inactive accounts from unauthorised access on shared or public devices. You are also advised to manually log out after each session, particularly when using a device that others can access.
Despite these safeguards, no online platform can guarantee absolute security. alexis27 encourages all users to take personal responsibility for securing their own devices, using strong and unique passwords, and reporting any suspected security incident immediately to support@alexis27 (plain text — not a clickable link).
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, alexis27 will notify affected users without undue delay and take all appropriate steps to contain and remediate the breach.
Your Privacy Rights
alexis27 respects your rights over your own personal data. The following rights are available to all registered users and, where applicable, to visitors of the Platform. To exercise any of these rights, please contact our support team at support@alexis27 (plain text — not a clickable link) with a clear description of your request. We will respond within 30 days.
Right to Access
You may request a copy of all personal data we hold about you, including the categories of data, purposes of processing, and any third parties it has been shared with.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal retention obligations.
Right to Restrict Processing
You may ask us to temporarily suspend processing of your data — for example, while a dispute over accuracy is resolved — without requiring full deletion.
Right to Data Portability
Where processing is based on your consent or contract performance, you may request your personal data in a structured, commonly used, machine-readable format.
Right to Object
You may object to processing based on our legitimate interests at any time, including objecting to direct marketing communications. We will cease that processing unless we can demonstrate compelling legitimate grounds.
Right Against Automated Decisions
Where alexis27 makes decisions about you solely through automated means (such as fraud risk scoring) that produce significant effects, you have the right to request human review of that decision.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Identity Verification: To protect your privacy, alexis27 may ask you to verify your identity before acting on any data rights request. This is to ensure we do not disclose or delete data belonging to you in response to a request from an unauthorised third party.
Third-Party Services
The alexis27 Platform integrates with a range of third-party service providers to deliver core functionality. While these providers are carefully vetted and bound by contractual data protection obligations, they operate under their own privacy policies for data collected directly on their own systems.
Game Providers
Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi embed their game engines within the alexis27 Platform. These providers may receive session data, wager amounts, and game round outcomes as part of the technical operation of their games. They are contractually prohibited from using this data for any purpose other than delivering the game service.
Payment Service Providers
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, you interact with the respective payment provider's systems. alexis27 receives only the minimum data necessary to confirm and reconcile the transaction. Full payment credentials (such as full card numbers) are handled exclusively by the payment provider and are never stored on alexis27 servers.
Analytics & Security Providers
alexis27 uses analytics tools and fraud prevention services that may set cookies or receive technical log data. Where these services collect data that can be attributed to an individual, alexis27 ensures appropriate data processing agreements are in place. Where possible, analytics data is anonymised or pseudonymised before sharing.
alexis27 accepts no responsibility for the privacy practices of any third-party provider. We recommend reviewing the privacy policies of any external service you interact with in connection with your use of the Platform.
Updates to This Policy
alexis27 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new service features, or evolving legal requirements. When material changes are made, we will:
- Display a prominent notice on the Platform informing users of the update.
- Where required, send a notification to your registered email address.
- Update the "Last Reviewed" date at the top of this document.
Your continued use of the alexis27 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree to the revised policy, you must discontinue use of the Platform and may request account closure via support@alexis27 (plain text — not a clickable link).
The current version of this Privacy Policy is always accessible at alexis27/privacy-policy. We encourage you to review this page periodically to stay informed of how alexis27 handles your personal information.
Privacy Enquiries: For any question, concern, or request relating to this Privacy Policy or alexis27's data practices, please contact our Data Protection team. Email: support@alexis27 (plain text — not a clickable link). We aim to respond to all privacy enquiries within 5 business days.
Your Data is Safe. Your Game Awaits.
Now that you know exactly how alexis27 protects your personal information, dive into our cricket betting markets, explore the full slots catalogue, or log in to your account and play with confidence.
18+ Only. Please gamble responsibly. This Privacy Policy was last reviewed on 1 January 2026.